Health and Safety

Dear Guest, 

Welcome to Helenekilde Badehotel. This year will be a slightly different season due to COVID-19. 

We have implemented full scale enhancements and initiatives to protect our guests, employees and suppliers against COVID-19. We are following all the recommendations and guidelines from the Danish health authorities to avoid the spread of the virus and to ensure that visitors and employees feel safe and secure at Helenekilde Badehotel. 

All employees receives extensive on-going training of our full scale enhancements in order to create an updated and safe environment for everyone at Helenekilde Badehotel, based on the official guidelines from the Danish health authorities. 

On this page you will find updated information on how to manoeuvre in our new reality, where COVID-19 is an uninvited guest. You will also find information on how you as a guest can contribute to minimizing the spread of COVID-19. If you have any questions, you are always welcome to contact us directly. We also recommend that you stay updated on the COVID-19 development in Denmark at www.coronasmitte.dk.


HEALTH AND SAFETY

The safety of our guests and our employees is our highest priority, and we therefore follow the recommendations and guidelines of the Danish authorities closely. At Helenekilde Badehotel we welcome all healthy guests, but to us it is just as important that our employees remain healthy.

We encourage everyone – guests as well as employees – to stay home if they experience any symptoms of illness. Thorough routines and awareness of our employees ensures that no one comes to work if they show the slightest symptoms of illness of any kind. 

Hand sanitizer is displayed at various places throughout Helenekilde Badehotel and is used regularly by the employees as well as by our guests. 

Guests checking in and out must keep the recommended distance to other guests as well as to employees. 

If you are considering booking a stay at Helenekilde Badehotel, we kindly ask you to stay home if you have symptoms such as cough, fever or cold, or if you have been in contact with someone who has been infected with COVID-19 within the last 14 days prior to your visit. 

To minimize the spread of COVID-19 and to protect other guests as well as our employees, the team at Helenekilde Badehotel reserves the right to send guests home if they show clear signs of COVID-19. 


HYGIENE AND CLEANING

We have placed complimentary hand sanitizer in all rooms as well as in all common areas such as the reception, the restaurant, the bar, the toilets, etc. 

We have also increased the frequency of cleaning at Helenekilde Badehotel and implemented full scale enhancements, using special cleaning products to minimize the spread of COVID-19. 

Rooms are cleaned daily, all common areas are cleaned every hour and common toilets are cleaned every other hour. 


RESTAURANT – FOOD SERVICE AND DISTANCE

We have reduced the number of tables and the number guests in our indoor restaurant, as well as on our terraces. Tables are placed with the mandatory 1 meter (39 inches) between each table and seated guests. 

When taking orders and serving lunch, cake, dinner and beverages, our waiters take the necessary precautions to protect both guests and other employees. As a consequence, we no longer offer our breakfast buffet in the restaurant, but we serve breakfast a la carte in the restaurant or at our terrace. It is also possible to order your breakfast in a food basket. This is placed by the door every morning and can be enjoyed in the room, on the terrace, on the beach or in the forest. The breakfast basket consists of home-made bread and pastries, butter, marmalade as well as freshly brewed coffee or tea.

We are also happy to prepare lunch baskets if our guests want to enjoy this other somewhere else than the restaurant or the terrace. Bicycles can be rented at reception for longer trips. 

We do not take orders at the bar. Orders are only accepted at the table in the restaurant or on the terrace.


BUSINESS MEETINGS

It is safe to conduct business meetings and conferences in the designated meeting rooms at Helenekilde Badehotel. All meeting rooms are kept closed for other guests at the hotel. Food and beverages are served in spaces at the hotel that can be secluded from other guests while following all recommendations to minimize the spread of COVID-19. 

If you wish to receive more information about the size of our meeting and conference spaces and how we can curate your meeting or conference in line with the official guidelines, please contact us at: kontakt@helenekilde.com or phone +45 48 70 70 01.

To ensure the health and safety of our guests and employees, we follow the guidelines below: 
*Complimentary hand sanitizer in all meeting rooms. 
*The meeting rooms fully live up to all guidelines and standards with 1 meter (39 inches) between each guest and 2 square meters (21.5 square feet) per guest.
*Tables, chairs and office supplies is fully sanitized prior to arrival, and then every 2 hours. 
*Each participant is given a separate notepad, pen and pencil. If other office supplies are required, please contact the reception. 
*Upon arrival you will be greeted and escorted to the designated meeting room where we encourage all meeting participants to remain and not spread out into other spaces. 
*Upon arrival we will review the program for the day as well as the catering. 
*All meals during the day will be served individually, and in the meeting room (breakfast, lunch and dinner). If you want to have lunch in the surrounding area, we can arrange picnic baskets to take with you. We must know this in advance. 
*Meeting participants are not allowed to use the living rooms as break out rooms, unless agreed in advance. Please contact the reception if you wish to book a break-out room.


PRIVATE EVENTS

We are continuously following the government’s guidelines on how many can be gathered for a private party. As it is currently not possible to gather larger groups of people in the same room, we recommend booking the Helenekilde Badehotel for festive gatherings later in the season. Please contact us at fest@helenekilde.com or by phone +45 48 70 70 01.


GENERAL GUIDELINES

We encourage all our guests to protect themselves and others from infection by following the health authorities’ recommendations:

– Wash your hands frequently with soap and warm water for at least 30 seconds. Use hand sanitizer as a supplement.
– Avoid touching eyes, nose and mouth
– Do not shake hands when greeting
– Avoid larger assemblies
– Stay home if you are sick or have any symptoms 
– Elderly and chronically ill – keep your distance and ask others to pay attention
– Always cough and sneeze in the sleeve or in a paper towel


Let us all look out for each other this summer – so we can enjoy the sun, the view and the nature – together, but at a distance.

Summer greetings

The team at Helenekilde Badehotel